Dear Iguana Inns of Ojai Friends & Customers,

Your hotel room is your home away from home and we realize that having a sanitized room is a crucial way to help protect you from COVID-19. We operate following industry standards put forth by State of California, Ventura County, California Lodging Association, OSHA and CDC. 

Read on for more information on what we’re doing to keep you safe and healthy.

Online Check In Form: 48hrs prior to your arrival (Day before and same day bookings receive the online form the day of arrival) you will receive an email with your online check in form and arrival instructions. This allows the guest to complete the necessary check in paperwork online before arrival rather than at the Front Desk. 

 

 

Pool & Spa availability is first come first serve. No more than one household is allowed in the jacuzzi at one time. We ask guests to limit their time in the jacuzzi to no more than 30minutes so all guests have a chance to soak.

 

Amenities: For your health & safety, we have changed our in-room amenity offerings: 

Complimentary Items Include: 

• One full set of towels per registered guest. 
• Eco-Friendly Single Use Bathroom Toiletries Soaps, Shampoo, Conditioner and Lotion
• Mr. Coffee Maker and 2 Coffee Filters *Coffee not included*

Complimentary Coffee, Tea and condiments are available for pick up in the hotel lobby to take back to your room. Please let us know if you'd like us to place complimentary coffee in your room prior to your arrival.

The following are in the room for purchase: 

• Specialty Coffee "Gift Pack" wrapped in a Souvenir Mug - $16.00
• 2 Large Water Bottles - $6 each 
• Basket of Snacks - $6 each 

On your Online Check In Form you'll have the option to purchase the following to be placed in your room prior to your arrival: 

• A Breakfast Basket for 2 people ($15) or 4 people ($30)
• Welcome Package with a bottle of Ojai Vineyard Red or White Wine, 2 Etched Souvenir Iguana Glasses & A box of Signature Iguana Chocolates ($75)

Office Hours: We have someone available on our main office phone line from 9am-7:30pm daily. Office/Lobby hours differ by property, contact us directly for our lobby hours.

 

Housekeeping Service and additional amenities are provided by request only. Let us know if you'd like housekeeping service before 11am on the day of service. Please request additional amenities before 5pm. You must step out or be away while housekeepers are servicing the room. 

 

Face Coverings are required at both the Blue & Emerald Iguana Inns. Please come prepared with a face covering, we also have them for sale upon request. Please wear your covering while outside of the room and in the common area of our grounds.

If you are sick or exhibiting symptoms such as fever, cough or shortness of breath, please stay home and contact your health care provider. We will work with you to reschedule your visit with you when you are well. 

 
For access to our Inn's comprehensive COVID-19 Response Plan contact our Head of Operations at jaide@iguanainns.com. 

At the center of our company’s purpose is a commitment to support our staff and local community, and it’s something we take to heart in good times and bad. 

Wishing you, your family and friends health and safety and look forward to your next visit!


Sincerely, 
Management 
The Blue & Emerald Iguana Inns
Ojai, California